[email protected]. Emails are monitored 9am-5pm Mon to Fri (excluding bank holidays).If you cannot find the information you are looking for, please send an email to:
How do I book?
Bookings can be made by clicking ‘Book now’ – your booking will automatically drop into our system and reserve your pitch in the rally area that you selected. Please check ALL your personal details as online orders are printed directly on the ticket. Booking online will give up to date information on ticket/club availability. Alternatively, print off a booking form here and post it back to us.
What is included in the pitch price?
- 2 Adults & 3 children camping in your unit. Additional adults (17 years plus) are £20 each, and additional children £10
-Unlimited access into the exhibition area during opening times.
-Entry to entertainment (except the main Saturday evening act, where a separate fee is charged for entry.)
I don’t want to stay for the duration, can I just book for 2 days?
We charge from the day you arrive – just select Thursday or Friday, regardless of when you plan to leave.
I won’t know the vehicle registration until nearer the time, what shall I do?
Go ahead and book your pitch placing ‘tbc’ in the vehicle registration box. Email your vehicle registration to us once known, so that your Vehicle Pass is printed correctly.
What camping areas are available?
You can only choose one area. For anyone paying on arrival (non-booked), the only option will be General Area. Disabled/Club/EHU areas are not available to purchase on the day.
When will I receive my vehicle pass ticket?
All vehicle passes will be posted, unless you email us to request collection of your Vehicle Pass on arrival at the Rally Gate.
Vehicle passes will be mailed the day after the booking close deadline therefore 25th August 2022. Please email us if you haven’t received your ticket by the Friday prior to the show.
What do I do if I haven’t received my vehicle pass?
Please email us stating your Account number, name and postcode and a brief message.
Saturday night entertainment tickets
It is advised that you pre-book the main Saturday night entertainment venue, these tickets tend to sell out.
Your ticket allocation will be detailed on your vehicle pass. To gain entry to the show bring this along with you and hand it to the staff on the door.
I’ve lost my vehicle pass – what can I do?
Please check everywhere before contacting us – quite often the Vehicle Pass has been placed in the van, a safe place etc. If you still cannot find the ticket please email us stating your account number, name and postcode. There may be a charge to replace the ticket.
I’ve booked to arrive Friday, but would like to arrive Thursday?
Just arrive on Thursday, pay the additional fee (£3) and we will amend your ticket on site.
I’ve received my ticket but the details are incorrect
Please email us with Account code, name, postcode and the correct details.
How big are the pitches?
All pitches are 8m x 10m on grassed area. This should accommodate your unit, an awning and additional small car. If you are bringing an extra vehicle, we will do our best to park it near to your pitch, although we do reserve the right to charge £10 if you are outside your allocated area.
Can I add more adults and entertainment tickets?
Please email us with your requirements and we will call you to take payment. We can amend this up until the event pre-booking closing date. After this any additions will need to be purchased on arrival. All tickets are subject to availability.
Can I change area?
Before pre-booked closing date – we can amend your area subject to availability and a £10 administration fee will apply. Please email us to arrange. We are unable to change areas after the pre-booked closing date and on site.
Bookings are non-refundable.
If you cannot make the show, then please contact us as we may be able to organise a show transfer. There will be a £10 administration fee for this.
Tickets will be refunded in full if the event is cancelled by Warners Shows, due to local or national Government restrictions relating to Covid-19
Please click on ‘how to find us'. As you approach the venue you will see temporary yellow signs that will direct you to your specific gate. Please ensure you have your pass in your window and watch/listen to the marshals instructions.
What time can I arrive?
Camping arrivals can check-in between 8am and 9pm Thursday and Friday. Except Malvern Caravan & Motorhome Show, check in on this event is Thursday 10.00am and Friday 8.00am to 7pm.
What if I arrive after the gate has closed?
Late arrivals will be asked to return in the morning. We do not have any overnight holding area.
What if we arrive in separate vehicles at different times?
This is fine. The first member of the party to arrive must have the Vehicle Pass with them to be allocated a pitch. They will be issued with the relevant number of camper wristbands and are then required to meet the rest of the party back at the Rally Gate to pass on the wristbands and escort them to the pitch.
Will I be given an allocated pitch? / I want to camp next to my friends?
Pitches are allocated when you arrive. If you would like to camp with friends, please ensure you have booked the same area and arrive at the Rally Gate together.
Can we have visitors to our pitch?
If you are expecting visitors please meet them at the Rally Gate, where you will need to purchase an ‘Additional Adult/Child’ wristband per visitor. Adults £20, Children £10
Is water available?
Fresh water is available from standpipes situated at the service points around the site, however, we recommend you bring some water with you, due to the amount of campers filling up low pressure can occur.
Are there Toilets / Showers / Elsan Point?
Limited facilities are located around site – either temporary or permanent blocks.
Disabled toilet facilities are available at various locations on site.
Elsan and Grey waste disposable are located around site.
Is there a Cash Point?
There are no cash point machines on-site.
Are all pitches supplied with electric hook up?
Electric will only be supplied in the Electric hook up area. We are unable to facilitate this in General / Disabled/ Club areas.
Can I use a generator?
Yes but only between 8am-10pm for two hours at a time. We would ask all campers to be considerate of their neighbours when it comes to using a generator.
Can I hire a Mobility Scooter?
Yes, Professional Mobility will be hiring mobility aids throughout the weekend. They will also offer a charging service. Hire can be booked in advance by calling 0800 6335711 or 07989 680034.
Is the site wheelchair-friendly?
Yes, but please bear in mind that the rural nature of the site means some roadways are on grass and could be uneven.
Can I have a barbecue (BBQ)?
We do ask that you only use purpose made BBQs and keep them raised off the grass, removing the risk of fire. No open fires allowed at any time
Are there Catering Facilities?
There will be a variety of food outlets situated around the Exhibition Area.
Is there First Aid?
Arley Medical Services will be on site for the duration of the Show. If you require first aid please contact the medical centre as shown on the site plan in the official showguide or contact a member of staff who will call them for you. If you or any of your party requires medication, please ensure that you bring this with you.
What time does the Exhibition Area open?
Fri 09.30-17.00 / Sat 09:30-17:00 / Sun 09:30-16.00
Will be able to assist with all your show enquiries. Opening times are:
Thurs / Fri / Sat 09:00–17:00
Sun - 09:00–16:00
Alternatively message us on Facebook which will be monitored throughout the weekend. We are unable to assist with local information please contact the local tourist boards for cycle/bus and local information.
Are dogs allowed?
Dogs are permitted, except in the entertainment venues. You must keep them on a short lead at all times and clean up after them.
Entry to the evening entertainment is on a first come basis. Should any of the free entertainment venues become full; a one-in, one-out policy will be operated. Entry to Saturday evening's main show is by ticket only, pre-booking of tickets is advised. An alternative free show or bar area is available on Saturday evening. Evening entertainment is only open to campers staying on-site. Only drinks bought from the bar may be consumed within entertainment venues.
There is an onsite noise curfew of 11pm.
It is a condition on entry that you may be photographed for use in publicity or for safety and security reasons.
It is a condition of entry that private sales are prohibited in camping fields.
We do have 24 hours security on site. Please see show guide for phone number / location.
Smoking including E-cigarettes is not permitted in any buildings or marquees.
All visitors will receive a FREE showguide on admission, containing information on exhibitors, entertainment and full site plans.
TERMS AND CONDITIONS
A full list of terms and conditions can be found here.