Travelworld invests in service centre for motorhomes

Leading Hymer dealer, Travelworld Motorhomes, has completed a significant upgrade of its service centre and computer systems.

Much of the investment was centred on improvements within the service centre facility, including painting the entire 40,000sq/ft building floor. The service centre has been upgraded with three high quality two-post hydraulic ramps with the ability to life the heaviest European motorhomes. The ramps will deliver both chassis and habitation work plus there’s an exclusive ramp for the fitting of Goldschmitt chassis accessory products that Travelworld represents solely in the UK. The May issue of What Motorhome features the Star Test of an Arto motorhome with a Goldschmitt air suspension.

There has also been large investment in software with Travelworld completing the finishing touches to its bespoke dealer management system which includes a process for both the sales department and service centre, with every member of staff being issued with tablets and sales orders, parts orders and work orders being processed electronically.

Ross Edwards, Travelworld Managing Director said, "We are extremely excited with the improvements and it illustrates our commitment to improving our customer services and customer experience, as well as having a more efficient and professional working environment. In regards to our dealer management system, we couldn't find any software that was specific to the motorhome industry or good enough for the size of our business, that wasn't created for the car industry. It gives us and our customers so many advantages and it was definitely worth the effort.”

Ross Edwards explained that, "We worked incredibly closely with developers and it definitely paid off, however you need patience and determination as with any software it takes quite some time to iron out the bugs. We have been using the CRM side of the package in the business for over 12 months now and going live in the service centre means we have a totally integrated specialist Motorhome dealer package. We are also giving serious consideration to take this system to market and offer to other motorhome dealers, even on the continent there are very few credible systems on the shelf."

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