Industry insurance expert Caravan Guard is celebrating after being shortlisted for two prestigious awards at the British Insurance Awards 2012.
The company has been named finalist in the Customer Care Award and Community Broker of the Year Award categories, and will be hoping to take home the title from the ceremony being held at the Royal Albert Hall in London on 4 July.
For the customer care shortlisting, the company had to demonstrate to the award judges how it monitors and maintains customer care standards. A recent survey of its existing caravan and motorhome customers had revealed extremely high levels of satisfaction. Another survey of customers who had made claims in 2011 revealed that 91% of respondents rated the overall standard of claims service they had received as "exceptional" or "above average".
The community broker award nomination reflects how the Halifax-based broker has sponsored local Paralympian Hannah Cockroft and supported the nearby Overgate Hospice both financially and by pledging its staff time to help on certain projects. Caravan Guard also donates £1 to Heart Research UK for every 'paperless' policy generated via its website, where a customer chooses to have emailed documents only rather than those posted.
Ryan Wilby, director at Caravan Guard, who will be attending the finalists ceremony said: "With insurance being something that you can't touch and feel, the main indicator of quality is often the level of service received and that's why we're delighted to be recognised for our service standards.
"Delivering brilliant customer experiences has been vital to our current success as a business; we share that success by supporting local and national charities."
To find out about and donate money to Caravan Guard for a 70-mile charity bike ride, click here
For more information on Caravan Guard and the work they do, visit caravanguard.co.uk